The Vitamix warranty covers nearly everything, except disrespect
The Vitamix warranty is like a super hero. It’s got you covered in times of need. It never asks for anything in return. And if you treat your Vitamix with respect (by not misusing!), you’ll be protected for a long time.
Here’s some info about the different warranties, how to get repairs and how to make sure you stay covered.
This article is from the NOYOKE Vitamix Guide series.
Vitamix Warranties — 5, 7, 10 years
Vitamix warranties vary in length. What doesn’t vary with Vitamix warranties, however, is the quality. All Vitamix warranties are incredible. You get:
- Normal wear & tear coverage.
- Unit repaired or replaced.
- Two-way shipping paid for by Vitamix.
By comparison to other product warranties, the Vitamix warranty is pure gold. Try finding another warranty that covers normal wear and tear. Dyson vacuums are the only other with a warranty as good.
The lengths of warranties are specific to individual Vitamix packages.
5-year warranties on Vitamix units are the shortest warranty given by Vitamix. The short duration doesn’t mean Vitamix has less faith in these products, however. It simply means you save money now by accepting the shorter warranty.
–> Certified Reconditioned Series come with 5-year warranties.
The 7-year Vitamix warranty comes standard on most new Vitamix models. There’s no extra charge. In fact, 7 years is the industry standard, if you compare to Blendtec.
The 7-year warranty from Vitamix makes a bold statement. Apple computers are only covered for 3 years. And, you have to pay extra for their Apple Care warranty plan!
–> The Pro 750 comes with a 7-year warranty.
In late 2013, Vitamix voluntarily recalled some containers. As a gesture of goodwill, they offered free, one-year extensions on existing warranties. Next generation containers made before July 2013 are eligible. Read More »»
For an extra $75, you can get a 10-year warranty at checkout on the website. It’s really a 3-year extension added to a 7-year warranty (3 + 7 = 10). If you’d like to add the 3-year extension later, it costs $120.
–> The 3-year extension sold separately costs $120.
The Vitamix warranty is incredibly generous. It covers nearly everything.
You can send your Vitamix in to get:
- A full-service inspection.
Seriously, you’re covered for almost anything. Even if you just want to send it in for a tune-up, that’s cool, too.
The Vitamix service reps are ridiculously nice. I called a few times to test their service. I need to know how easy is it to get my Vitamix repaired.
On the phone, I didn’t give the service reps much. I mumbled some b.s., lost my train of thought and basically provided zero good reason my Vitamix needed repair.
What did she do? The sweet Clevelander kindly and reassuringly spoke me like an elementary school nurse. She said she was so sorry and that we’ll get ‘er fixed up. She knew it was probably all in my head. But also didn’t hesitate to take my hand and say everything will be okay.
This happened each test call I made. Here’s what I got:
- Pre-paid shipping label.
- Return authorization number.
- Assurance it was going through their gazillion point inspection process.
The only bad part about the Vitamix warranty? When your machine is gone, you’ll miss it. I haven’t had to send mine in yet, though. I can only speculate about life without my Vitamix.
Vitamix warranties are incredibly generous. They cover “normal wear & tear during ordinary household use.” So what exactly is not covered? What won’t Vitamix repair?
You’re covered, unless you’re misusing it. Rephrased, you’re not covered if you’re misusing it.
Hare are some examples of what’s not covered:
Cosmetic issues: Any discoloration, food build-up or other scratches are all parts of owning a Vitamix. Think of them as character marks. They are not eligible for repair even if occurred under normal household use.
Misuse: Using your Vitamix for anything but what it’s designed for can disqualify your warranty. Misuse includes:
- Foreign attachments. Non-Vitamix containers, accessories, power transformers, etc.
- Outdoor use. No Vitamix pool parties!
- Stove mishaps. I’ve done it, actually.
- Commercial use. Can’t use it at your coffee shop.
- Mix & match. Vitamixes are container specific. Only use containers designed for your model.
- Dishwasher cleaning. It can damage parts.
- Overcooking nut butters. Be sure to stop one minute after nut butter becomes creamy.
Blade sharpening: The warranty does not cover blade-sharpening. Vitamix blades, actually, are dull on new units. The blades work by pulverizing, not cutting. For a blender that relies on sharp blades for slicing, check out my bloody review of the Ninja Ultima.
If you think your blades need sharpening, you might want to send your unit in for repair. Vita-mix won’t sharpen the blades, but they will give you a tune-up for free!
Unauthorized repair: The Vitamix warranty is null and void if a non-Vitamix person services your unit. That includes you. If it’s broke, let Vitamix fix it.
Other warranties: Any warranty, express or implied by me, Life is NOYOKE, or another 3rd party is not covered by Vitamix. (Legal speak, but also, duh!).
Vitamix bought from Costco or other retailer
The Vitamix warranty ensures free repairs or replacement on all it’s new machines. So, no matter where you bought your Vitamix, it is covered under Vitamix’s warranty.
Be careful of Vitamixes purchased on eBay or Amazon. They are not certified retailers. The units available might still be covered, however. Contact Vitamix customer service to verify.
Warranties on used Vitamixes
The Vitamix warranty is attached to the machine. A change in ownership doesn’t necessarily affect the warranty. In fact, it shouldn’t.
Previous owners’ use of the unit, however, might affect the warranty. For example. a Vitamix purchased on Craigslist might have been misused. Then the warranty wouldn’t transfer to you. It would already be null and void.
Registering your Vitamix
Registering your Vitamix is not required for activating the warranty. But, it does make life easier:
- Repairs take less time.
- Less info is needed for troubleshooting.
- Easier for future orders.
Registration is easy. Simply enter the units serial number and some contact info. Alternatively, if you order directly from Vitamix, you get automatic registration.
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The Vitamix warranty should give any Vitamix owner great comfort. It’s free, easy, and designed for you to use. If it isn’t abundantly clear, I freakin’ love the Vitamix warranty. And their products, of course.
CTA: Read more about Vitamix’s engineering process. It’s kinda neat.